Stage 1 – Grievance Redressal at Branch level
The customer may register his/her query/ complaint to Company which shall be addressed bythe Branch Manager by email or through phone. The customer can also personally visit thebranch office and make the complaint in writing to the Branch Manager in the complaint register available in the branch. On registering the complaint customer shall be provided a Reference number for the complaint lodged with Company for future correspondence.
Stage 2 – Grievance redressal framework at Head Office
If the customer is not satisfied with resolution provided by the local branch office, the customer may provide feedback or send in their complaint using the following channels between 9:00 am and 5.00 pm, from Monday to Friday (except on national holidays)